Automation

Discover how Maximus and SuccessKPI deployed next-generation conversation analytics for the CDC's 20,000-agent vaccination hotline — achieving 100% quality coverage, a 30% reduction in QM staffing costs, and real-time citizen insights across voice, SMS, and chat. Maximus: Transforming the Contact Center with Next Generation Conversation Analytics

Discover how Maximus and SuccessKPI deployed next-generation conversation analytics for the CDC’s 20,000-agent vaccination hotline — achieving 100% quality coverage, a 30% reduction in QM staffing costs, and real-time citizen insights across voice, SMS, and chat.

Analytics-Fueled Contact Center The Analytics-Fueled Contact Center

Discover how AI-powered automation is transforming contact centers into growth engines—boosting CX, reducing costs, and driving measurable ROI.

Happy young woman in yellow sweater wearing a headset. Solving the Right CX Problems: Four Lessons from the Front Lines of the Contact Center

SuccessKPI CEO, Dave Rennyson, shares four action-oriented insights from real contact center operations to fix core CX challenges, reduce risk, and turn insights into measurable results.